MTN Ghana Re-Opens Its Service Centres To Customers

Chief Customer Care Officer, MTN, Mrs. Jemima Kotei Walsh

Chief Customer Care Officer, MTN, Mrs. Jemima Kotei Walsh

MTN Ghana has  announced the re-opening of its Service Centers across the country. The Ashaiman, Accra Mall, East Legon (Accra) and Nhyieso (Kumasi) offices however remain closed until further notice.

Commenting on the re-opening of the Service Centers, the Chief Customer Relations Officer of MTN, Mrs Jemima Kotei Walsh expressed her appreciation to all customers for heeding the call to use the digital channels during the Service Centre closures.

She wished Customers  a Happy New Year and cautioned  that since the Covid -19 pandemic is still prevailing, MTN will continue to ensure strict adherence to the health and safety protocols to safeguard  customers and staff at the Service Centres.

MTN will however continue to serve customers who contact them on its enhanced digital channels via Twitter: @MTNGhana or @AskMTNGhana; Facebook: MTNGhana WhatsApp:0554300000 or call 100.

In addition to these channels, field teams made up of retail vendors and MoMo agents across the country will be operating and will provide additional support.

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To avoid congestion at the MTN Service Centers customers are advised to visit any of these registration points:

MTN Connect Stores

Distributor Branches

Light Retail Stores ( Volume Management)

or MTN Agents’ touchpoints for Sim Registration.

 

Customers are encouraged to be vigilant and not entertain any calls purporting to be from any of MTN’s offices to provide any assistance. When in doubt, call 100.

 

MTN Ghana encourages everyone to continue to observe the Covid-19 protocols outlined by the Ghana Health Service.

About MTN Ghana

MTN Ghana is the market leader in the mobile telecommunications industry in Ghana, offering subscribers a range of exciting options under Pay Monthly and Pay As You Go Services and Mobile Financial Services. The company has committed itself to delivering reliable and innovative services that provide value for subscribers in Ghana’s telecommunications market. Since its entry into Ghana in 2006, MTN has continuously invested in expanding and modernizing its network in order to offer superior services to a broad expanse of the nation.

 

 

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